Job description
Do you want your work to matter? Do you want to use your advocacy skills to make a difference, not just a living? Do you want to improve millions of lives, including your own?At Living Goods, we know the power of technology. Our staff and community health workers use a suite of IT assets and applications to teach mothers about infectious diseases, nutrition, hygiene and family planning, and provide critical access to treatment to pregnant women and children under five years.We believe that a well-maintained technology platform is an increasingly powerful and positive disruptive force in enabling Living Goods to provide effective community health service and drive impact.The successful candidate will be joining a fast-growing energetic technical team and use their extensive knowledge, experience and skills to maintain and enhance all ICT infrastructures and applications. This includes overseeing all Office 365 suite of applications, service desk system, QuickBooks based POS system, Asset management system, servers, printers, phones, tablets, switches, and other equipment. The ideal candidate will also play a role in working with external vendors to fulfill a wide range of services.
Your Charge
Excel in routine maintenance of all LG KE IT assets, software and a wide range of business-critical applications.
Support the technical system deployment and day to day support for the company’s ERP systems
Maintain inventory management for all IT assets used by all LG KE HQ and field staff.
Conduct ICT related trainings to several groups drawn across all functions of the Living Goods Kenya office.
Contribute to policy development for IT related areas like asset management, procurement, repair, upgrades.
Provide technical support to all staff and operational needs including IT on-boarding, training, backups, user account creation and management for LG KE systems.
Monitor bandwidth utilization on the WAN links and implement necessary control policies on the network devices.
Execute day to day technical support to ensure the LAN and WAN is working efficiently.
Provide technical support for the rollout of smart health apps across several initiatives under LG Kenya.
Your background
Analytical skills. Analytical skills to evaluate network and system performance issues and determine how changes in the environment will affect business users.
Communication skills. Must be able to describe problems and their solutions to peers in the HQ, Branch and non-IT workers in the field operations.
Computer skills. The Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.Multitasking skills. Administrators will be required to work on many problems and tasks at the same time.
Problem-solving skills. The Administrator must be able to quickly resolve any problems that arise with computer networks and share timely updates to all affected stakeholders.
Incident Management skills. The Administrator must be well experienced with end to end service management processes including appropriate escalations and communication across a wide range of stakeholders.
Compensation
A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need.Living Goods is an equal opportunity employer and will consider every qualified applicant for employment. Living Goods does not discriminate based on race, ethnicity, national origin, ancestry, religion, gender, sexual orientation or disability.Our current job openings are displayed on our website, where you can search for open positions and apply directly. Living Goods does not offer any positions without an interview and never asks candidates for money. If you are asked for money, we strongly recommend that you do not respond and do not send money or personal information.
