Job Description
Answer all incoming calls via the switchboard in a professional and polite manner
Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
Create genuine connections with guests by listening, demonstrating care and empathy.
Handle guest complaints in a positive manner escalating as required
Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Qualifications
Proficient in English (verbal & written).
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
Prior experience in customer service an asset
Additional Information
An energetic, team-focused and can-do attitude
Enthusiasm to connect with guests and to hear their story
Exceptional communication skills both written and verbal
High level of computer literacy
Excellent attention to detail
The ability to work across a 7 day roster – evenings, mornings and weekends
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