Job Details:
DUTIES AND RESPONSIBILITIES
Observes and patrols pool and enforces safety regulations.
Assists swimmers from water when in danger.
Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
Knowledgeable of hotel facilities and services to answer guest inquiries.
Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
Ensure swimming pool area is clean at any times and report any maintenance issues
Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
Knowledge of first aide techniques.
Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
Work closely with other departments that are essential to ensuring a positive guest experience.
Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Any other duties as assigned by management
REQUIREMENTS
Certificate of Diploma in a related field or equivalent
Must have atleast 1 year previous experience working as a Pool Attendant in Star Hotels
Must have good understanding of the English language.
First Aide Certified is an added advantage.
Excellent customer service skills, communication skills and organizational skills
Should have knowledge of treating and maintain the pool clean
Ready to work under pressure and for long hours
Basic Computer knowledge
