Job Summary
This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.
Benefits
Work from home, no “return to office” – take back those commuting hours and save those vehicle/transit costs!
Daytime working hours – Highest rated work/life balance in the company
Additional mentoring opportunities with some of the best in Linux, OpenStack, and more
Time off for conferences, obtaining certifications, conference and tuition costs covered
Ongoing talent development program
Initial mentoring program to bring up to speed on needed technologies
Compensation and time off for weekend shifts worked
As a Sustaining Operations Engineer you will:
Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
Maintain a close working relationship with Canonical’s field, support and product engineering teams
Participate in upstream communities
Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against priorities
Participate in team activities to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Participate in a regular weekend working rotation
The successful Sustaining Operations Engineer will have:
Professional experience troubleshooting advanced Linux issues
Bachelor’s Degree or equivalent in Computer Science, STEM or similar degree
Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
Strong debugging experience with Python, Go, C or C++ on Linux
Ability to troubleshoot with gdb, pdb, tcpdump or other tools
Familiarity with git source code repositories and branches
What you’ll do
Collaborate proactively with a distributed team
Debug issues and help in producing high quality code to fix them
Discuss ideas and collaborate on finding good solutions
Work from home with global travel 2 to 5 weeks per year, one week at a time, for internal and external events
Provide subject matter expertise as the final point of escalation on operational issues
Who you are
You love technology and working with brilliant people
You are curious, flexible, articulate, and accountable
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
You have interest in, and experience with most of the following: Ubuntu Linux – kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Python, Go, C, Postgresql, Mongo, Debian packaging, distributed systems
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