The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
What you will do
Handle customer issues (Normal CSR work).
Handling Emergency cases and fault Isolation for the customer.
Handle dedicated support.
Handle Software Update Management (SUM).
To be successful in the role you must have:
Education: Bachelor’s degrees in telecommunication engineering or related university degree.
Min years of experience: 2+ Years
Domain experience: BSS, Charging System
Delivering results & meeting customer expectations
Good Troubleshooting & fault Isolation skills
Delivering results & meeting customer expectations
Presentation & communication skills.
Additional Requirements:
Very good knowledge in SDP/AIR/NGCRS/NGVS/OCC/CCN
Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
Very good knowledge in RedHat Linux RHEL.
Good knowledge in VMware hypervisor, Kubernetes & Docker
Past experience with Ericsson will be preferred.
Linux (bash scripting, installation & networking)
SQL & Oracle DB (is a plus)
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