Duties and Responsibilities
Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes
The role will provide support for Healthcare Business by;
To proactively support in management of the entire healthcare corporate and retail schemes by retaining, maintaining and expanding business
Provide a dedicated and comprehensive service to these clients, acting as the primary point of contact on behalf of Madison and deliver the highest level of customer care
Organize and attend meetings with clients e.g. member educations, health talks, quarterly service review meetings etc. Also make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
To respond to all incoming queries and emails from clients/intermediaries.
Support in renewal process and securing of renewals in our portfolio other than tender business unless where applicable
Ensure accurate system entry/capture of medical benefits purchased
Ensure timely and correct debiting of the schemes and the renewal/commencement premium schedules sent to the client
Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
Investigation:
Recognize trends of issues and where other processes are going wrong and being proactive in recommending solutions.
Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends
Achieve customer-focused decision-making using judgment skills and utilizing agreed authority levels.
Participate in client visits with the intermediary where applicable
Support on premium and excess collection
Follow through the reports required by client/intermediary within the expected TATs and SLA e.g. claims analysis report, member statements, etc
Premium volume increase through organic growth by selling additional benefits and enhancements
Assist in supervisory roles where applicable
Hold forte for Senior Supervisor when he/she is away
Key Competencies
Customer focus
Continuous Innovation
Ownership & Commitment
Team Spirit
Strong organizational skills
Basic computer skills
Excellent communication and multi-tasking skills
Market Awareness
Bachelor’s degree in Actuarial Science or Insurance related course
Diploma in Insurance(Completed)
Four years of experience in Healthcare Underwriting
Functional Skills
Team leadership skills
Health Benefits Plan Management
Database Administration
Customer Service
Policy Processing
Team Player
Presentation Skills
People management skills of both external and internal partners
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke to be received by Tuesday 8th August, 2023.
Apply via :
hr_recruitment@madison.co.ke
