POSITION DESCRIPTION
The PS/AP Supervisor will be in charge of a team of PS/AP Nurses (Therapy Assistants), with the following general responsibilities:
Overseeing and coordinating all aspects of the program’s implementation and ongoing operations. The main objective will be to ensure the successful execution of the program, which aims to provide accessible and affordable medication options for eligible patients.
Collaborate with cross-functional teams and stakeholders, ensuring adherence to timelines and quality. The role entails collaborating with various stakeholders, including healthcare professionals, medication distributors, patient groups, among others to ensure a successful implementation of the various aspects of the patient support program.
Specific Responsibilities
The roles specific tasks will consist of the following key areas:
Project Planning and Execution:
Work with the Project Lead in the development of a comprehensive project plan, including objectives, timelines, and resource allocation
Coordinate and oversee the various aspects of the program, including supervising the Therapy Assistants daily work and ensuring adherence to timelines and objectives
Ensure adherence to the healthcare professionals and patients onboarding/consent acquisition procedure
Work with the Therapy Assistants to ensure targets are met
Identify and oversee engagement of relevant stakeholders, including medical professionals and distributors to support project implementation
Monitor project progress, identify potential risks or issues, and implement appropriate mitigation strategies
Ensure compliance with relevant regulations, policies, pharmacovigilance and ethical considerations in the execution of the program, including data confidentiality
Ensure medication requests and general queries are routed to the appropriate channels
Ensure proper tracking and reporting on drug dispensations and notifying relevant responsible parties of low stock levels
Assess feedback from healthcare professionals and patients reported by Therapy Assistants to improve delivery of service
Stakeholder Collaboration:
Establish and maintain effective communication channels with internal and external stakeholders involved in the execution of the program
Collaborate with healthcare professionals and Therapy Assistants to identify patient needs and develop tailored solutions
Foster positive relationships with healthcare professionals and stakeholders to ensure ongoing support and engagement.
Resource Management:
Work with the Project Lead to prepare and manage project budgets, ensuring efficient allocation and utilization of available resources
Ensuring all distributors/drug centers and partner holding facilities are well stocked with the program drugs
Data Collection and Analysis:
Oversee data collection to capture relevant program information
Analyze and interpret data to identify trends, patterns, and areas for improvement
Prepare comprehensive reports and presentations summarizing project outcomes and recommendations for future initiatives
Ensure the confidentiality and security of all patient data and health information, in compliance with privacy regulations
Work with Therapy Assistants to keep records of prescribing physicians and specialized clinic days across the various medical facilities
Continuous Improvement:
Stay informed about current trends, best practices, and advancements in PS/AP
Evaluate the effectiveness and impact of PS/AP and recommend enhancements or modifications as needed
Facilitate knowledge sharing and collaboration among team members and stakeholders to foster a culture of continuous improvement.
OUR IDEAL CANDIDATE
Proven experience in team management, preferably in pharmaceutical sales
Knowledge of the healthcare industry and practice in Kenya
Strong leadership skills with the ability to effectively coordinate and motivate teams
Excellent organizational and time management abilities, with a keen attention to detail
Exceptional communication and interpersonal skills to engage and collaborate with stakeholders at all levels
Proficient in data analysis and reporting, using relevant software applications
Familiarity with relevant regulatory requirements and privacy regulations governing health information
Demonstrated ability to work independently, manage competing priorities, and adapt to changing project needs.
Qualifications
A bachelor’s degree or diploma in Life Sciences or Pharmacy is required
5 years combined experience – at least 3 years’ experience in medical/pharmaceutical sales, and at least 2 years’ experience leading a team
Must be fluent in English language and Swahili
Other desirable skills
Leadership skills
Strategic Thinker
Business Acumen
Results-Driven
Action-Oriented
Patient Focus
Innovative and Creative
Quality Assurance
Strong negotiation skills
Superior cross functional communication
Duty Station: Nairobi, with travels to rest of Kenya on need basis.
Employment Terms: 6 months contract (renewable).
Salary: As per company’s salary scale.
Application deadline: 5:00 PM on Tuesday, December 5, 2023.
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