Job Summary
The job holder is responsible for;
Carrying out analysis, categorization and escalation of issues reported.
Preparing data correction scripts and attending Quality Assurance tests.
Escalating enhancements and defects to developers and issues requiring clarification to business transformation offices
Supporting iTax, DTD systems and integrations.
Preparing and implementing user training/knowledge transfer programmes
Providing general support to respective DTD business systems users by fulfilling general Level 2 user requests
Key Responsibilities
Provides support to business lines by analysing escalated system issues and designing cost effective solutions that meet business requirements
Develops System Changes Requests (SCRs) based on Requests for Change (RFCs) and detailed analysis of RFC requirements and submits to developers
Validates and verifies business requirements and ensures that they map to the real business needs and that they meet essential quality standards
Analyzes trade-offs between systems usability requirements and performance needs and advises stakeholders on the most optimal implementation strategy
Identifies and proactively fixes system issues through monitoring and early detection of potential issues
Reviews systems technical requirements specifications and System Use Cases (SUCs) with stakeholders and communicates identified recommendations for incorporation
Ensures that new technical requirements for business systems are properly integrated with existing processes, systems and skill sets
Analyses and documents existing business systems, business processes and business models and regularly reviews them to ensure continued relevance
Coordinates resolution of reported system incidents/general user requests and provides technical guidance/assistance required
Analyses and documents identified risks likely to affect business systems, risk mitigating measures and prepares reports of findings to provide input to business systems acquisition strategies
Ensures that tasks assigned are resolved within internal standards
Coordinates user demos for automated processes and change requests
Reviews training /knowledge transfer programmes and seeks approvals for implementation
Coordinates user training and user support programmes
Maps and documents interfaces between legacy and new replacement systems in order to guide systems transition initiatives
Ensure conformity to ISO (9001:2015 and 27001:2013) and data security requirements.
Academic Qualifications
Bachelor’s Degree in Economics and Statistics, Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field
Professional Qualifications
Required Certification
Professional Certification or Training in any one of the following areas is required:
Systems Development i.e. Oracle Certified Associate, Java Programmer etc.
Training or Certification in SQL.
Desired Certifications
Certification or training in any of the following areas will be an added advantage:
Postgraduate Diploma in Tax Administration.
Training or Certification in Database Administration i.e. Oracle, PostgreSQL, MySQL or Microsoft SQL Server. Training in operating systems i.e. Windows, Linux or Unix.
Business Systems Analysis i.e. CBAP Certification / Training
Relevant Work Experience/ Skills Required
At least Three (3) years post qualification experience in systems analysis and support of large enterprise applications.
Proven experience in supporting business applications. Experience in supporting tax administration systems will be an added advantage.
Working knowledge of database management tools
Working knowledge of structured programming and database design concepts
Working knowledge in PL/SQL
Working knowledge of web based technologies (HTML, XML, XHTML, DHTML, SOAP, JSON, etc.)
Working knowledge of internet and messaging protocols i.e. HTTP, FTP, SOAP and REST
Working experience with relational databases (Oracle, MySQL, PostgreSQL, Microsoft SQL Server)
Working experience with scripting languages i.e. Structured Query Language (SQL) skills
Working knowledge of systems design and modelling techniques & tools
Basic knowledge of the following tools: process modelling (MS Visio, etc.), Project Management i.e. MS Project and Presentation i.e. MS PowerPoint
Competencies Required
Have good understanding of the KRA’s goals and objectives.
Be resilient, focused, results oriented and a team player.
Have strong analytical, diagnostic, decision making and problem solving skills.
Have strong abilities to conduct research-affecting business and propose suitable solutions/products.
Have ability to pay attention to details and work under minimum supervision and for long hours.
Have strong interpersonal, written and oral communication skills.
Have good negotiation skills.
Be able to build and maintain strong relationships with contracted parties, third party organizations, users and staff.
Have Change management skills.
Ability to interact confidently with users to establish what the problem is and explain the solution
Ability to prioritize competing work commitments and deliver on time
Passion for innovation and creativity
High levels of integrity
Apply via :
www.kra.go.ke