The Supervisor shall be responsible for provision of a prompt, courteous and efficient food and beverage service while attaining the highest levels of quality and cleanliness in all areas of the food and beverage operations.
Responsibilities
Coordinating with the Sous chef concerning special menus, availability of menu items and changes in the menu;
Communicating effectively with guests to ensure satisfaction in service;
Directing the activities of all the service staff assigned during the shift;
Maintaining a floor presence during shifts, greeting and interacting with guests;
Making appropriate suggestion of food and beverages available to guests;
Checking table presentation for meal service and ensuring the required sequence of service is followed;
Responsible for all opening/closing procedures of shift, including log book, pre-meal shift briefing, guest comment card process;
Ensuring all bills are posted correctly into the system by the cashiers ;
Communicating service team any important information related to operation;
Supervising, appraising and training junior staff; and
Performing any other duties as assigned from time to time.
Qualifications
Appointment to the position will be made from persons who have:
Diploma in Food and Beverage Services from a recognized institution;
KCSE C (Plain) or its equivalent; and
Three (3) years experience in food and beverage service in the hospitality industry.
Key Competencies
Proficient in verbal and written communication;
Proficiency in MS Office suite and other relevant applications;
Working knowledge of hygienic food handling;
Good leadership and supervisory skills;
Be attentive to detail and have the ability to multi-task; and
Be a good team player.
