Our client a retail supermarket in Ruiru is seeking to recruit a Supervisor.
Responsibilities:
Managing and overseeing stores employees to ensure that they execute their roles as expected and in a timely manner.
Identifying customer inquiries and complains and making appropriate recommendations for corrective solutions.
Ensuring availability of goods in the store. This involves coordinating of deliveries and checking inventory numbers.
Ensuring all store activities and operations with respect to organizational operational procedures and standards
Ensuring that the shelves are properly arranged, displays well set up and the cleaning of the store and products.
Maintain all clients through proactive communication with the client and ensuring that all queries, complains are promptly attended to.
Acting as a contact between a company and its existing and potential customers
Preparation of daily, weekly and monthly sales activities and or visits and presenting them to the Director
Analyzing the market environment i.e. analyzing other competitor’s prices, the amount of demand and supply in the market.
Giving feedback to the management and advising accordingly.
Perform any other duty assigned from time to time.
Qualifications
Hands on experience in a retail supermarket
Proficient in Microsoft Office products, POS equipment and related computer applications.
Diploma in any Business-related course
Must have a KCSE certificate
Able to speak well in English and Kiswahili
Excellent customer service skills
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