Supermarket Manager will manage whole sale and retail outlets, or groups of outlets, and are responsible for all the day-to-day processes that are carried out in the supermarket.
Responsibilities
Recruiting, training, managing and motivating staff to ensure efficiency and to increase sales.
Daily management of staff, including completing and checking rotas, holding regular meetings and briefing the team on new products and promotions.
Promoting brands and auditing the performance of key product lines.
Analyzing daily, weekly and monthly sales figures to ensure branch profitability.
Ensuring that new stock is ordered, received in time and that it is put on display as required.
Ensuring that premises and service levels are maintained to company standards.
Dealing with customer complaints.
Ensuring the safety and security of staff and customers.
Ensuring compliance with all health, safety and legal requirements.
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
Secure merchandise by implementing security systems and measures
Protect employees and customers by providing a safe and clean store environment
Maintain the stability and reputation of the store by complying with legal requirements
Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
Contribute to team effort by accomplishing related results as needed
Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales
Analyze and interpret trends to facilitate planning
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality, customer service and health and safety are met
Respond to customer complaints and comments
Organize special promotions, displays and events
Update colleagues on business performance, new initiatives and other pertinent issues
Tour the sales floor regularly, talking to colleagues and customers to identify or resolve urgent issues
Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
Promote the organization locally by liaising with local schools, newspapers and the community in general
Supermarket Manager top skills & proficiencies:
Budgeting
Accounting and Finance
Marketing
Retail Management
Leadership
Ability to Motivate Others
Delegation
Customer Focus
Quick Learner
Multi-Task Skills
Team Player
Customer Focus
Pricing
Staffing
Vendor Relationships
Market Knowledge
Results Driven
Strategic Planning
Management Proficiency
Client Relationships
Sales Experience
Organization
Verbal and Written Communication
Qualifications
Bachelor’s Degree in Business Administration or related field of study
At least 5 years’ experience in the Retail sector overseeing multiple retail outlets
Experienced in ensuring operational effectiveness for Multi-unit organizations
Ability to read and interpret financial statements; strong analytical skills
Ability to effectively and professionally provide leadership and coaching to different teams
Strong business acumen with sharp analytical skills
Strong verbal and written communication skills
Strong planning and organizational skills with a keen eye on detail
