ABOUT THE ROLE
The role will be mostly remote with travel to our school campuses in Tatu and Athi from time to time. You will also need to have a personal laptop and access to internet connectivity.
Key responsibilities for the role include:
Addressing parental inquiries about the necessity of the requested information.
Collecting parent and student data by specified field and document criteria.
Maintaining a record of contacted parents, tracking callbacks and unanswered calls for effective follow-up and email tracking.
Gathering data and recording the information into databases, which may involve data and document retrieval from sources such as Google Forms, documents, and phone calls.
Extracting data from documents and subsequently entering it into the database.
Collaborating with and following up with parents to acquire necessary information.
Timely and accurate data entry into the relevant database.
Rectifying errors and organising information to facilitate swift and accurate data capture.
ABOUT YOU
Skills and Qualifications required:
Bachelor’s Degree/ Diploma in Business, Commerce, Economics, Statistics, Social Sciences
Working/ volunteer experience in customer service is desirable and an added advantage
You have great client relationship management skills to maintain professional communication with parents and maintain a high level of customer satisfaction
You possess some experience or open to learning the Google software suite (Google Calendar, Docs, Sheets, GMail, etc.) as well as Microsoft Office (Word, Excel, Powerpoint)
You are a great communicator. You are able to provide clear and effective written and verbal communication.
You have excellent organizational, planning and time management skills – you are able to handle many moving parts while maintaining high standards of excellence
You are proactive and have an enthusiastic approach to work.
You are excited about our organizational culture and in particular, you are fired up to challenge yourself by embracing mutual vulnerability and a firehose of feedback.
Apply via :
eer.applytojob.com
