Store Manager Facility Manager

ROLE SUMMARY

Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.

ROLE POFILE
Maximize sales and manage transactions
Team management

Resource availability to serve the customers and to match the customer flow in the store
Train, develop teams to meet the customer requirements
Skill development to face future challenges
Overall health & safety
Team engagement & retention (OHI)

Customer management

Meet, interact with customer to know their preferences to enhance their experience (NPS)
Customer retention (understand where did we gain and lose?)
Customer safety
Focus groups ton enhance customer experience

Service decision

Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store

Retail operations

Stock, Shrinkage and Waste management (Business cycle)
Understand competition landscape and suggest improvements
Expertise in fresh food (Hygiene, Quality and Display)
Implement promotion on DAY ONE – no out of stock during promotion
Control operational cost & impact EBITDA
Overall store maintenance (progressive maintenance and proper asset management)
Order fulfillment and management – parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery
Drive sustainability
Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)

Data

Know your numbers
Be thoughtful about the time you spend in stores, Be a merchant (be commercial)

QUALIFICATION AND EXPERIENCE

Bachelor’s Degree in Business Administration
8+ years relevant experience in a similar role, 5+ years in a Retail Business

SKILLS

Excellent interpersonal and communication skills
Strong people and negotiation skills – capable to easily build relationships across all levels
Leadership skills
Customer-centric attitude
Strong and pragmatic problem solving coupled with analytical capabilities
Highly organized with strong multitasking skills

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