Key Responsibilities
Maximize sales and manage transactions
Team Management
Resource availability to serve the customers and to match the customer flow in the store
Train, develop teams to meet the customer requirements
Skill development to face future challenges
Overall health & safety
Team engagement & retention (OHI)
Customer Management
Meet, interact with customer to know their preferences to enhance their experience (NPS)
Customer retention (understand where did we gain and lose?)
Customer safety
Focus groups ton enhance customer experience
Service Decision
Flawless execution of services (Marketing, Human capital, Digital etc.,) needs in the store
Retail Operations
Stock, Shrinkage and Waste management (Business cycle)
Understand competition landscape and suggest improvements
Expertise in fresh food (Hygiene, Quality and Display)
Implement promotion on DAY ONE – no out of stock during promotion
Control operational cost & impact EBITDA
Overall store maintenance (progressive maintenance and proper asset management)
Order fulfillment and management – parameters on orders should be done correctly in the system, check in-complete orders online, on-time delivery
Drive sustainability
Omnichannel oriented mindset both on on-line and off-line (picking, handover, on time delivery)
Data
Know your numbers
Be thoughtful about the time you spend in stores, Be a merchant (be commercial)
Apply via :
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