JOB PURPOSE
The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.
You will report to the Retail Team Leader.
Main Job Responsibilities
Inventory management: You will receive, issue stock, and take stock
Reverse logistics: You will complete phone swap and phone returns
Sales support: You will acquire and upgrade sales
Customer service: You will log, troubleshoot, follow up and resolve customer issues and general inquiries
After-sales service: You will proactively follow-up phone servicing, contact customers, and ensure the customer collects the phone
Branding: You will ensure that all posters and marketing materials at the depot are in good condition and visible
Any other tasks assigned
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
At least 1 year’s experience in customer care or inventory management, preferably in a phone-selling company
Tech-savvy with a smartphone bias
Front office management is an added advantage
Computer literate
A diploma in business or a related field, a degree in any field is an added advantage
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