JOB PURPOSE
The main purpose of an M-KOPA stock controller is to serve customers and the sales team by distributing stock and helping customers with troubleshooting and servicing.
You will report to the Retail Team Leader.
Key Job Functions
Inventory management: Receiving & issuing of stock, and stock take
Reverse logistics: Complete phone swap, phone returns
Sales support: Acquisition and upgrade sales
Customer service: Log, troubleshoot, follow up and resolve customer issues and general inquiries
After-sales service: Proactive follow-up on phone servicing, contacting customers, and ensuring the customer picks up the phone
Branding: Ensure that all posters and marketing materials at the depot are in good condition and visible
Any other tasks assigned
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
At least 1 year’s experience in customer care or inventory management, preferably in a phone-selling company
Tech-savvy with a smartphone bias
Front office management is an added advantage
Computer literate
A diploma in business or a related field, a degree in any field is an added advantage
Apply via :
jobs.lever.co
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