Brief Description
Overall accountable for planning, directing and controllingall ground handling aspects of Kenya Airways at the station.
Detailed Description
Monitorthat standards of punctuality and customer service are delivered by thirdparties as per contract and Service Level agreement and in accordance with thecompany policies and procedures and relevant regulatory authorities
Represent Kenya Airways atAOC meetings to address airport facilitation issues
Ensure that customerservice is delivered to a high standard that meets our customer needs andexpectation as defined at corporate level.
Drive “on Time Performance”culture within the station and constantly engage all stakeholders to maintainthe highest performance.
Conduct monthly spot checksand inspections of the station performance and SLA adherence.
EnsureStation has all the required, current operations manuals, publications and anyother related documents needed to conduct ground handling operations and thatall eligible users including KQ station staff, Ground Handling Agents(GHA)/Ground Service Providers (GSPs) have:
Received and acknowledged
Access to the manuals in a usable format
Comprehensively understood the content
Implemented as recommended/documented
Monitor and validateinvoices received against services offered and prices charged in order tomanage station costs in line with the budget
Drive and implement allcost saving initiatives as determined and communicated by Manager Outstation
Prepare weekly/monthlyreports on Ground Handling activity in the station
Interpret and monitorsafety standards, regulations and security awareness
Promote company image toenhance public relations, visibility in the market and customer loyalty
Ensure implementation of KQ WAY best practice atthe station.
Job Requirements
University graduate.
Safety Management System (SMS) Awareness
Airside Safety -Initial
Aviation Security -Initial
KQ – Dangerous Goods Regulations Category 10 (CAT 10)
Station/Ground Handling Management (IATA) or equivalent
Management Skills training
Customer Service training
Passenger Handling Training
Financial Management/Cost Control
3years in Supervisory experience OR 5years in allround Ground Handling.
Additional Details
Computerliterate
Excellentnegotiation skills
Ability tolead, guide & motivate a team
Stronganalytical skills
Good planner
Excellent communication and interpersonal skills
Foreign language is an added advantage
Apply via :
i-pride.kenya-airways.com
