Job purpose:
EDT are looking for a qualified Application Support and Data Analyst to help design, support and manage functional programs and applications used in the SSA region for multiple offices and projects, and to assist operational staff in managing and reporting on their data.
Job Objectives:
To gain a full understanding of the data collected by EDT services in providing their contracts
Work with Global IT to advise EDT staff on the format and media on which to store data, and to assist in structuring data so that it may be best utilised
Using tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage.
Support and configure third-party data collection tools as required
Responds to all IT support requests within the stipulated timelines and providing 1st and 2nd Line Support for application systems within the region
Work with third-party suppliers and the global IT service to ensure that applications programmes are fully supported, maintained and updated.
Achieve and maintain a thorough knowledge of and adherence to established Education Development Trust policies and procedures .
Assist Regional IT Officers in providing technical support to colleagues in the regional office, such as building and configuring laptops and resolving printing issues
Cover the responsibilities of the other IT Officers as and when required
Plans for and delivers IT training to SSA EDT staff in collaboration with specific country IT staff
Work with the Global Data Security Officer to ensure that data is stored and transferred to EDT data security rules and guidelines.
Applications Responsibilities:
Develop a deep understanding of the services provided by services in the region and understand how applications and data can fully support their objectives
Configure software on laptop computers and hand-held devices such as mobile handsets and tablets to enable field staff to collect and report on data
Create standard Microsoft Excel templates for the collection and reporting of data ensuring that the integrity of data is maintained.
Using tools including Microsoft Excel and PowerBi to design reports that inform operational colleagues on the performance of the contracts they manage.
Operations Responsibilities:
Maintaining policies and procedures
Any other reasonable duty as may be assigned that is consistent with the nature of the job and the safe and effective operation of the organisation
Providing support to EDT applications, escalating and managing issues to Global IT and third-party suppliers as required.
Scope:
Working hours according to the requirements of the location supported
Flexible working will also be required including some out of hours work
Occasional travel with equipment may be necessary to other sites within EDT
Provision of remote support to international offices as required
Person specification:
Knowledge
BSc/BA in Computer Science or relevant field.
Demonstrable Experience of data analytics, including reporting and data visualisation
Prince2/ITIL awareness, relevant certifications would be a bonus but not a requirement
Experience of working on software implementation projects.
Experience
Minimum 3 years’ experience in data analytics, reporting, application support and configuration
Experience of working in an IT Support capacity in a medium or large organisation
History of working to service level agreement targets
Skills
Excellent Communication skills at all levels through all platforms
Ability to work individually or as part of a team
Ability to train end-users in application and use of software packages
Excellent customer service and telephone skills
Can think creatively and problem solve.
Apply via :
developmenttrust.com
