Sheer Logic Management Consultants is seeking to engage a dynamic individual for a Spare Parts Sales Representative position for one of our clients.
Job Purpose
The incumbent will ensure high level of customer satisfaction and exceptional service delivery in the sales process and contribute toward achievement of Business budget turnover.
Key Responsibilities
Ensure customers are served promptly as per set standards both on-line & walk in customers.
Develop and maintain effective networks with customers and ensure timely resolution of customer complaints
Using the EPC advise customers on substitution or modification of parts when identical replacements are not available
Take & process telephone orders in an accurate manner
Promote on line sales via rider delivery
Sell quick service orders for retail customers
Ensure tender quotations are submitted on time & followed
Follow up on big retail quotations for conversion.
Keep record of calls & sales & note useful information
Capturing of lost sales in the system to help in order generation
Responsible for growing online parts business within the branch
Ensure timely debt collection of outstanding dues for account customers
Ensure timely delivery of customer orders from CPD
Raising & tracking of SOP orders for customers & advise upon arrival
Preserve data for online business to help in management decisions
Qualifications
A degree or diploma in a Technical field or Business related field
Working knowledge of SAP DMB
2 year Experience in parts sales
Excellent Communication & Interpersonal Skills
Proven Selling skills
Basic Automotive Knowledge
