Position Overview: The Manager provides leadership to the team and is responsible for the overall management and performance of the SPA
Responsibilities:
Manage the daily operations of the SPA including work scheduling and supervision of the employees.
Manage the stock taking process including product inventory and ordering.
Effectively resolve client complaints and any issues arising.
Execute administration duties including payroll management and leave management.
Develop and implement marketing activities with the aim of attracting/retaining clientele.
Develop management reports to track the performance of the SPA, linking results with sales and marketing activities.
Provide leadership to the team with the aim of maximizing employee productivity.
Advise on sales and growth projections.
Develop a marketing strategy with an annual calendar of events.
Liaise with the external accountant and company lawyer on scheduled activities/legal obligations.
Ensure the overall standards and levels of service set by the company are maintained and adhered to on all relating aspects.
Experience, Qualifications & Skills:
Diploma in Hospitality or related field
Proficiency in computer packages (Microsoft Office)
Minimum of two years work experience required in the Hospitality Industry
Strong leadership and communication skills
Individual with a high level of integrity
Ability to forecast and identify trends
