Job Purpose
The strategic planning, product design, product management and product performance of Personal and Business Bank Channels as determined by customer needs, customer value propositions, the competitor environment and Business needs.
Key Responsibilities/Accountabilities
Analysis and Solution Definition
Lead efforts to analyze, design, and document requirements for new solutions and enhancements to existing applications – eChannels.
Reviews and prepares requirements, specifications, business processes and recommendations related to proposed solution in coordination with channel managers.
Responsible for creating/updating documents required as part of the business process lifecycle (Statements of Work, business & functional requirements, detail functional design, technical design, Use Case and process documents)
Participate actively in development and deployment in the related projects and digital initiatives.
Ensure the highest level of user experience in all eChannels.
Development of interactive electronic/mobile applications and products that help to advance PBB mandates with focus on mobile technology.
Deliver integrated, banking applications/solutions with a key focus on self service with rich engagement and supported by strong functionality.
Technical Recommendation
Define Technical Architecture of all existing and proposed solutions – eChannels.
Defines test conditions.
Develops accurate and complete test plans.
Leads testing efforts.
Ensures issues are identified, tracked, reported on and resolved in a timely manner.
Works with channel owners to identify required changes.
Communicates needed changes to development team.
Identifies and documents system deficiencies and recommends solutions.
Project Execution
Perform and ensure that the Project Management Lifecycle of any given project is completed i.e. Project Initiation, Planning, Implementation, Control and Closure in conjunction with the PMO office.
Proactively identify and re-assess the required decision making, problem solving and/or evolving changes in the project (present or future) as the demand/ situation progresses.
Manage stakeholders’ expectations on the respective project’s investments, requirements, performance and deliverables.
Identify and analyze the respective project’s strengths, weaknesses, opportunities and risks, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action.
Facilitate meetings and discussion as needed during the project lifecycle.
Assists in enforcement of project deadlines and schedules.
Communicates and applies project standards.
Manages resources in accordance with project schedule
Preferred Qualification and Experience
Appropriate Technical Business related Degree.
Preferably a post graduate degree
Experience:
A sound understanding of the financial industry and money markets.
Minimum two to three years experience in a management position within the banking industry/technology industry preferably product management.
Technical design experience in a financial sector.
Solution implementation of transactional products.
Experience in channel design and development.
Experience in channels management.
Knowledge/Technical Skills/Expertise
Special Skills and competencies:
Strong analytical and planning and execution skills.
Numerate, with the ability to do financial and business modeling.
Sound knowledge of business economics, finance and technology.
Project management skills.
Computer literate (MS Office and specifically Excel)
Interpersonal competencies
Good verbal and written communication skills
Able to build relationships and create a network
Communicates recommendations in a persuasive manner
Intellect
Have a conceptual understanding of product strategy
Develop solutions that have a short to medium term horizon
Grasp the fluid market needs and adjust accordingly
Attention to detail
Ability to manage multiple products
