Job Description
Accountable for the branch revenue and budget, expenses, daily operations, monitor sales & profitability. Ensure exceptional customer service levels, staff management, training, stocks control, store merchandising and administration.
Key Responsibilities
Sales Budgets & Profitability
Ensure sales budgets for employees and the branch are consistently achieved and measured against budget and previous year.
Monitor Sales team daily activities: Customer enquiries, maintenance of the Bay allocations.
Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ misuse/ variances with recommendations on corrective measures.
Managing & Leading People
Check and report on the staff daily attendance, document and address any issue with staff absenteeism.
Handle the daily/weekly meetings and the send the minutes to the Chief Commercial Officer and Retail Manager.
Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff, and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports.
Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time.
Ensure staffs are continuously trained on product knowledge to enhance great output.
Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges, tools of trade (tablet, tape measures etc).
Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits etc.
Foster a conducive working environment for employees and outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes, and regulations. Ensure employees treat each other with utmost respect and professionalism.
Manage staff Rota- off days, leave days, overtime, public holidays. Maintain a leave calendar.
Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond.
Merchandising
Check on the furniture display at the showroom, ensure each floor is fully stocked, attractively displayed, and well accessorized.
Floor walks to ensure items are properly tagged- prices, reserved, last pieces, damaged items.
Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom.
Giving feedback on products that are selling and what orders to place.
Make sure there are no empty spaces in the showroom.
Compliance- Policies & Processes & Reports
Monitor the front desk operations- Petty Cash, sales postings, IDNs, EOD reporting.
Handle the showroom facilities. Check on repair & maintenance.
Compile and send accurate the weekly, monthly reports and send to management. Petty Cash report, Last piece items report, pending deliveries/ order report, Sales performance report, Stock take reports, Footfall report, KPI reports.
Ensure daily cash banking has been done and there are no variances, mishandling, or theft.
Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required.
Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue.
Respond promptly to emails sent from management and send in required reports before set deadlines.
Ensure daily checking of the website.
Ensure weekly follow up on the debtors list and recovery and send an updated report to the Retail Manager and CCO.
Any additional discount offered by the CEO or the CCO should be specified on the invoice.
Any credit terms offered should be indicated on the invoice and the person who authorized it.
Any additional reservation and storage charges should be stated in the invoice.
Stock Take & Pricing
Conduct the monthly stock take exercise and send the reports to management without fail.
Monitor and report on any variances/missing items detected.
Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse.
Ensure the correct price tickets are displayed with correct items as per the new policy implemented in Q3.
Ensure that daily informing of price changes has been done on price tickets.
Customer Experience
Ensure high standards of customer service excellence at the branch. Handle customer complaints promptly to their satisfaction.
Ensure all staff always handles clients professionally.
Adept on product knowledge for all Furniture Palace items in stock.
Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across board.
Reports
The branch manager will compile and prepare the below reports and send on or before deadline to the respective persons.
All quotations given out from showrooms to the CCO and the Retail Manager.
The pending orders, pending deliveries and cancelled sales order or invoices to the RM and CCO.
QLIK reporting and analysing of trends and performance on category sales.
Footfall report daily/weekly/monthly to be sent to the Operations Manager.
Customer database daily report to be send to Marketing.
Sales comparison with comments.
Last pieces left in showroom.
Last pieces sold from showroom daily.
Morning meeting minutes daily to the CCO and Retail Manager.
Update on any damaged items in showroom and reasons for the damage.
Monthly report on the items on slow moving items in the showroom.
Follow up all debtors list every week.
SDN required to be updated daily and sent to the CCO.
A weekly report for items displayed in showroom to the CCO.
Perform any other duties as may be required from time to time.
Skill & Experience
At least 2 – 4 years working as BM/Assistant Branch Manager/ Supervisor in a busy retail environment.
Bachelor’s Degree in business or equivalent.
Proven track record of driving sales.
Expertise in operational efficiency.
3-5 Years managing a team.
If qualified share CV to vacancies@jantakenya.com by 4th August 2023 indicating “Showroom Manager” on the subject line.
Apply via :
vacancies@jantakenya.com
