Our client, a leading telecommunications provider seeks to recruit Shop Team Leaders who will effectively manage all available resources and day to day operations within their assigned Shop in order to maximize retail outlet’s outputs whilst adhering to Company retail outlet policies and procedures.
Reports to: Shop Manager
Locations: Kisumu, Kakamega & Eldoret
Key Responsibilities
Drive the Revenue & Profitability of the Allocated Shop
Reports & Sales projections/planning
Enforce Store Level SOPs
Manage the shop’s look and feel i.e. merchandising consistent with the brand, uniforms and consistency in animation activities inside or outside the shop
Manage balance between consignment stocks and DFP sales with an objective of maximising device sales
Cash management: maintaining accuracy & integrity in cash reconciliations and reporting.
Audit adherence to policies and procedures and take the necessary actions i.e. Team Training, execute stock takes, customer experience surveys
Internal & External Stakeholder Engagement
Customer Centricity – drive Customer experience in-store
Identify and provide potential sales leads to the relevant stakeholders in Enterprise or Mobile.
People & Performance management within the Shop allocated – Drive a culture of high performance and accountability.
Qualifications- Academic and Professional
MUST have a Bachelor’s Degree in Business, Marketing or related field
3 – 5 years’ experience in retail management
Knowledge of the geographical locations of choice
Competencies
Technical competencies
Product Knowledge
Upselling and Cross selling
Solution Oriented
Customer relationship management
·Marketing skills
Core competencies
Customer focus
Networking and building partnerships
Influencing and negotiating
Analytical thinking
Leadership competencies
Strategic orientation
Business Acumen
Results orientation
Developing self/other
Interested and qualified candidates should forward their CV to: jobs1@hcsafrica.com using the position as subject of email.
Apply via :
jobs1@hcsafrica.com
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