Key Responsibilities:
Drop Shipping (DS) Order Fulfillment
Sharing Daily LPOS to deliver the DS orders within the course of the day.
Received Drop Shipping orders from the inbound team and processed them immediately.
Printed LPOs for Processing the received DS orders.
Made sure delayed orders are delivered by sellers at DS hubs.
Updated pending orders for Delayed orders and after-sale issues on Qingflow system.
Customer Support/Aftersale Queries
Replying customer messages in SOP stores.
Assisting offshore team on after-sale applications.
Calling out clients concerning their after-sale application to know the condition of the item so as to decide whether it can be exchange, return, refund or it should be repaired.
Follow up with service centers to prepare the items as quick as possible.
Notifying sellers concerning their after-sale applications.
Vendor Support.
Prepared vendor payment and submitted for approval on time.
Retrieved POP and Sales report and shared with sellers.
Price negotiations with sellers for preparation for platform campaigns.
Sending stock updates to offshore members.
Requirements:
Diploma in Procurement/ Customer Service, Supply Chain Management or any other related field.
Proficiency in office soft-wares, including excel, word, PPT.
Serious, responsible and rigorous work attitude.
Teamwork, good time management and communication skills.
Accountable, adaptable and willing to learn & improve at all times.
High degree of professionalism with great Emotional Control
Due to the high volume of applications received, only shortlisted candidates will be contacted.
go to method of application »
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading by by 11th April 2025 Please state your current and expected remuneration in your CV.
Apply via :
recruitment@kilimall.com
