Key Responsibilities
Attend to walk-in customers, providing exceptional customer service and product information.
Assist customers in selecting clothing, accessories, and managing fitting room requests.
Ensure the shop is organized, clean, and the merchandise is well-displayed at all times.
Handle cash register duties and process sales transactions accurately.
Manage stock, ensure proper inventory levels, and assist with stock replenishment.
Up sell and cross-sell products to maximize sales opportunities.
Handle customer inquiries, complaints, and feedback professionally.
Ensure that customers leave the store satisfied and with a positive brand experience.
Coordinate and communicate with customers online to process orders and manage delivery logistics.
Conduct regular inventory checks to minimize discrepancies.
Arrange and maintain store displays to enhance the shopping experience.
Ensure the store is visually appealing and organized at all times.
Job Requirements
Diploma in Business Administration or a related field
Customer service and sales experience – Prior experience in a retail environment is a plus.
Good written and verbal communication skills.
Ability to multitask and manage time efficiently.
Strong communication and interpersonal skills – Ability to engage with customers in a friendly and professional manner.
Organizational and time management abilities – Capable of multitasking and prioritizing tasks efficiently.
Ability to work in a fast-paced environment – Can handle busy store hours and manage multiple responsibilities.
Basic math skills for handling transactions – Comfortable managing cash and processing payments.
Fluency in English and Swahili – Strong verbal and written communication skill
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