Job Description
Administer internal systems including but not limited to:
MS Office SharePoint
MS Dynamics CRM
Windows Server
MS Exchange
MS SQL Server
Provide development support for MS SharePoint and MS Dynamics CRM to map business processes
Provide comprehensive administration and support for MS SQL Server
Develop business logic mapping via T-SQL queries
Be responsible for a vibrant, effective intranet
Perform proactive maintenance of MS Sharepoint, Windows Server infrastructure, Active Directory, MS Exchange and other assigned services/systems
Provide 1st and 2nd line support – troubleshooting of IT related problems from office productivity software to hardware, such as Laptops, PCs, Macs and Printers
Support incident resolution for systems under scope according to SLA
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Provide weekly reports on systems under scope as applicable
Maintain up to date documentation of supported systems
Arrange for external technical support where problems cannot be resolved in house
Requirements
Experience working in an ITIL-based environment
A professional qualification certification (MCP, CCNA, etc) would be desirable
Excellent communication skills, written and verbal.
Excellent organisational skills
Demonstrated experience working with MS SharePoint both administration and development
Prior experience working with MS Dynamics suite
Incident Management experience – Managing incidents including business expectations and communication
Strong knowledge of Microsoft based operating systems with emphasis on Windows and Office
Proficiency in MS Exchange, Office 365, Windows Update, Active Directory/DNS, basic networking
Experience with using and troubleshooting user machines within a network environment
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
