The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Responsibilities
Lead and motivate a trained staff to provide quality service to all customers in a timely manner
Serve as the key liaison to sales and management to ensure consistent customer satisfaction
Provide status and service reports to recommend next steps to management
Follow up on Installations done and prepare white papers for the same
Conduct market research
Qualifications
Excellent written and verbal communication skills
Should be familiar with all basic computer software
Knowledge in CAD and/or design software (such as Adobe Illustrator, etc).
