Job Description
Scope of the job
Ensure that quality standards and procedures are met and aligned with customer specifications. Shall also monitor work in progress to ensure that work is completed as per the delivery timelines.
Job Resbonsibilities
Develop and maintain business relationship with current and prospective clients in order to consistently increase the sales
Maintain high customer standards through timely delivery, ensuring quality services, updating clients on the progress of service as well as addressing all complaints/ concerns made
Prepare accurate defect reports, noting urgent and non-urgent repairs, and send to customers upon vehicle diagnosis/road test
Prepare accurate quotations ensuring that expected margins are obtained
Analyze service/maintenance authorities and open job cards accordingly
Approve the prepared LPO’s ensuring that mark-ups are maintained as per company expectations
Close job cards within one day after job completion
Oversee release ready vehicles to clients and ensure that service release notes and gate pass are signed and well documented.
Work in liaison with the existing marketing mechanism which includes the team of marketers and directors to reinforce marketing function.
Analyze the markets potential and determine opportunities for improving current products or developing new products.
Uphold and maintain confidentiality in handling customer information including sensitive financial information in accordance with the company’s policy.
Ensure and oversee good coordination of the purchasing team in order to enhance timely delivery of items
Ensure that prices of items is obtained and availability confirmed before sending quotations to clients.
Verify quality/ quantities of parts delivered to ensure that they comply to the specifications of the purchase order.
In liaison with the purchasing officer, advice the accountant in good time on cash purchases Monitor the work in progress, analyze and control any defects that may hinder timely delivery.
Coordinate the activities of the service personnel in order to ensure smooth running of the workshop.
Prepare weekly and monthly reports indicating: Work In Progress trends i.e. Inflows, Conversions, Repeat jobs due to poor delivery and repeat businesses Sales, Customer Satisfaction Index,New and potential clients.
Any other duties as may be prescribed from time to time by your supervisor.
Qualifications
University degree in any field.
Experience in a Motor industry
Competencies
Ability to work as a team, support colleagues and promote excellent team spirit
A positive individual with a ‘can do’, results driven approach and attitude
Honest, acts with integrity and takes responsibility
Demonstrates trust, openness and respect in dealing with people
