Service Engineer Job Responsibilities
Planning & monitoring of equipment commissioning.
Site visit and audit of installation.
Resolve customer complaints and manage systems like Divisional Apex Review Team (DART) / Customer
Interaction Cell (CIC).
Guarantee period monitoring.
Validate new design/ components.
Generate leads for spare parts, retrofit and other service products.
Liaison with sales and spare parts team to ensure delightful customer experience.
Collect feedback from customers to provide inputs for new product development.
Candidate should be ready to travel extensively.
Qualifications for the Service Engineer Job
Bachelors in Mechanical, Electrical or any other related disciplinewith 5 to 8 plus years of experience
Demonstrated experience handling Boilers/ Chillers/ Air pollution control/ Spares and retrofit/ After-sales service products is required
Candidate hHaving background of thermal & steam engineering, water and air pollution related products will be an added advantage
Expertise in Installation and commissioning of boilers/heaters on Oil/gas/solid fuel is required.
Abilities
Should be able to interpret engineering drawings
ERP/Computer operating skills
Good Interpersonal skills
Process & Result Oriented
Organizing and planning skills
Process and result oriented, self-starter, with good analytical skills
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