Description
We are looking for an experienced Field Service Engineer to join our team based in Kenya
The Role Responsibilities Include
Fulfilling Preventive Maintenance Agreements
Providing installation, commissioning, preventive maintenance and trouble-shooting services on Tetra Pak Processing Equipment
Timely reporting of technical issues
Coaching & Training customer’s operators and technicians on site
Delivering service products and support to our customers in order to maximize their system performance
Interfacing with customers to establish and maintain a continuous positive relationship as well as following-up with customers concerns and problems
Maintaining and administrating customer files & reporting responsibilities for technical service department
Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer through the relevant channels.
Qualification
Strong electrical ,control, mechanical and automation engineering background
High Grade in Engineering Degree
2 to 5 years experience in maintenance in the food or technical industry (preferrably field servicing experience)
A good understanding of English is mandatory, Persian Language Proefficiency is needed
Driving License is mandatory
Ability to maintain positive customer relationships through strong technical skills and good interpersonal skills
Must demonstrate the ability to install and commission complex lines independently
Good working knowledge of PLC’s (Siemens, Allen Bradley)
Accountable, customer-oriented and a team player
Good experience in problem solving skills – Problem Solving Methodology (PSM) knowledge is an advantage
Must be willing to travel extensively both locally and internationally
Main Purpose of the Job Execute preventive maintenance of customer equipment. Execute installation tasks as required Key ResponsibilitiesCritical Experience +3 years experience in Installations, maintenance and/or service work. Can independently deliver preventive maintenance, installation tasks and rebuilding kit installations. Example of previous positions: Technician, Service Engineer from another company, Development Engineer, Production engineer Minimum Education University Bachelor in automation, process or mechanical engineering or equivalent
Execute installation tasks, assembling machines and conveyers.
Execute preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment according to defined expectations.
Execute timely reporting of all discovered Technical Issues according to the QTIM processes.
Execute installation of relevant rebuilding/upgrade kits according to procedures and reinstate equipment into production environment according to defined expectations.
Inform relevant Tetra Pak staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Inform about any business opportunity discovered at the customer through the relevant channels.
Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and that TP’s reputation is sustained.
Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done.
Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
Critical Experience
+3 years experience in Installations, maintenance and/or service work.
Can independently deliver preventive maintenance, installation tasks and rebuilding kit installations. Example of previous positions: Technician, Service Engineer from another company, Development Engineer, Production engineer
Minimum Education
University Bachelor in automation, process or mechanical engineering or equivalent
