About The Role
The Service Field Engineer Is responsible for the execution of the repair and maintenance work as agreed with the customer.
He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Key Activities:
Makes a risk assessment for every task;
Reports matters related to Safety, Health and Environment;
Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service;
Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems;
Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required;
Prepares clear and complete service reports and ensures that these are submitted on time ( warranty claims, working hours FAS etc;)
Registers the identified product quality issues in the systems;
Assists in project execution – installation support, commissioning etc;
Executes the agreed maintenance services and SLA for service agreements;
Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads ;
Prepares inputs for quoting out-of-warranty repairs;
Collects installed base information ;
Workshop repairs
Continues learning and development to build up hands-on service capability;
Masters the use of service tools and equipment;
Reports matters related to Safety, Health and Environment;
Qualifications and Skills Required:
Technical education knowledge of electrical/mechanical engineering
1-2 years of work experience in the industry or comparable environment
Experience with pump technology
SAP experience preferred
Ability to participate in work with processes or projects within the service environment
Competencies:
Working with People
Relating and Networking
Applying Expertise and Technology
Delivering Results and Meeting Customer Expectations
Adapting and Responding to Change
Accountability, Customer Centricity, Collaboration
Skills:
Work Safety
Applying sales mindset
Business understanding
Building customer loyalty
Hands-on service
Troubleshooting and diagnostic failure
Service tools and systems utilization
Digital Literacy
If this sounds like you, please click the ‘apply’ button to progress with your application.
Apply via :
www.linkedin.com
