Job description
About the role
Alibhai Shariff & Sons LTD is looking for a Service Center Manager within the Technical Service Operations Department. The holder of this position reports to the Directors and Brand Managers/Team Leaders but also engages other department heads as and when need arise. The Center manager is responsible for the overall smooth running of the Service Center.
Responsibilities:
He/she is expected to ensure delivery of high quality services, as well as client safety.
He/she assists the Brand Manager/Team Leader with budget management to make sure they are all consistent with organizational goals and objectives.
He/she will also provide leadership and manage support staff for the Center.
He/she will also provide professional services – if his/her profile is Technical/Mechanical – that complement the Service provider’s role of delivering services at the allocated center or any other center as the need arises.
To conduct weekly checking of essential equipment, promptly inform the Team Leader of their current status, and following up repairs or maintenance as required.
To maintain high standards of safety & control measures.
To ensure instruments are appropriately handled and stored in compliance with safety & control protocols.
To order supplies in good time to avoid shortage.
To support clients through the provision of vocal local techniques during procedures.
To attend trainings and supervision as required.
To promote and ensure proper use of the Client Information Database.
To support new team members in their induction & orientation and assist with training as required.
Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable. ·
Increasing productivity and product margin.
Continually review the efficiency of the centre, especially with regards to the core services.
Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met.
Optimize capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimize client wait times.
Requirements:
Bachelor Degree in Mechanical/Technical Engineering or Business Administration or any other related field.
Significant operational, hands on management including team management gained within a customer focused service industry·
IT literacy: confident using MS Suite
Team leadership skills: effective delegation, supervision, coaching and motivation
Communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally ·
Financial skills: understand and use financial information such as balance sheets and profit and loss accounts to inform business decision making.
Technical education and 5 years Operational experience in an organization in the Technical/Mechanical industry is an added advantage
