Job Location: Mombasa, Kenya
Reporting to the Branch Manager and Guest Relations Manager, the tour consultant shall be responsible for Planning holidays and coordinating entire travel experiences including itineraries, accommodation, transport, tours and visas.
Key tasks & Responsibilities
Preparing holiday packages to suit the clients’ preferences and budget.
Liaising with clients in person, over the phone or via email to discuss their travel requirements.
Issuing all relevant travel documents.
Ensuring that the clients enjoy every bit of the safari or other service provided by coordinating with the hotels tour guides and airlines
Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares
Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
Ensuring that the clients pay in cleared funds prior to departure or checking in using the IT System
Making sure suppliers are paid
Meeting sales mark-up targets as set out by the company
Qualifications
Diploma or degree in tours and travel
Relevant experience in the tours & travel industry (2 years)
Detail-oriented, highly organized and trustworthy
Must be well groomed and possess excellent office etiquette.
Job requires strong verbal and written communications skills
Experience in selling international holidays is an added advantage
The applicant should be living in Mombasa or is willing and ready to relocate to Mombasa.
