Responsibilities
Technical Responsibilities:
Implement and support unified communications system at the UN Gigiri Complex. Provide lead in design, implementation and support of all Unified Communications infrastructure at the UN Nairobi complex including Communications Managers, border controllers, voice gateways, voice circuits (IP or TDM) call centers, IVRs and Auto attendants.
Ensure unified communications services are available to all staff in the UN Nairobi complex based on industry best practices.
Perform routine infrastructure system (devices and applications) maintenances, upgrades, and migrations.
Proactively monitoring the unified communications systems, providing technical support and attend to escalation on any issues related to the Unified Communications Systems.LAN, WAN Support-Manage end to end voice quality by working closely with network team to troubleshoot network issues and provide capacity recommendations especially for telecommunications for Offices Away from Headquarters (OAHs).
Backend support for the videoconference services-ensuring availability of videoconference services for all staff in Gigiri. Including availability of third-party services-Zoom, Webex, and MS Teams.
Including support of Remote Simultaneous Interpretation Services.
Maintains information systems and telecommunications to support UNON and client agency field offices, including business continuity process – 5G cellular connectivity, satellites, BGANS for emergency internet, Starlink backup connectivity, Digital Signage installations, Thuraya satellite telecommunications systems.Conducts analysis and evaluation and make recommendations for various hardware, software, and equipment, including service and maintenance agreements.
Manage vendor relationships – escalate issues when appropriate.Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making.Assists with visualizations and updating information material such as web pages or brochures.
Performing other related duties as required.
Documentation and Training:
Provide training to UN Nairobi staff on the installed Unified Communications systems and features.
Review data monitoring statistics and confirm SLAs with platforms and carriers are being met.Maintain detailed design and operational documentation on the installed communications systems.
Technology Management and Planning:Participate in planning, design, and implementation of new collaboration technologies.
Participate and contribute to the Unified Communication Architecture Review Boards (ARB) aimed at developing organization-wide UC standards.Work with the rest of the IT teams in designing and planning integration of UC applications.
Keep up to date with new trends in unified communications.
Competencies
PROFESSIONALISM: Knowledge of information technology, including information security, Unified Communication and collaboration systems and computer system networks; knowledge of collaboration technology design architecture across a variety of platforms, including Cisco, Webex, Microsoft Teams, and Aruba; extensive knowledge of intrusion prevention systems, SSL certificates, proxy and content filtering technologies, and cloud services; knowledge of tools and techniques used for threat and risk assessment and understanding of current Collaboration landscape; modelling of proposed design solutions techniques such as EVE-NG, GNS3 and Packet Tracer; knowledge of network monitoring and telemetry tools and capabilities; shows pride in work and in achievements; ability to perform analysis, modeling and interpretation of data in support of decision-making; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments observing deadlines and achieving results; is motivated by professional rather than personal concerns, shows persistence when faced with difficult problems or challenges, remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
TEAMWORK: Works collaboratively with colleagues to achieve organizational goals, solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others, places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position, shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
TECHNOLOGICAL AWARENESS: Keeps abreast of available technology, understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.
Education
Completion of High school diploma or equivalent is required.
Job – Specific Qualification
A minimum of Cisco Certifications such as CCNP Collaboration, or CCIE Collaboration is required.
Certification in Project Management from Prince 2, PMI PMP or ITIL Service Management (ITIL V4) is required.
Work Experience
A minimum of ten (10) years of relevant and progressively responsible experience in the information technology field is required.
At least five (5) years of experience in related IP telephony design/implementation experience including: Cisco Unified Communications Manager/Call Manager, Cisco Unity/Unity Connection, Cisco Contact Center Express (UCCX), Webex Contact Center, Webex Calling Suite (Calling, Meeting Teams & Video), Cisco Unified Presence, Cisco Emergency Responder, Cisco Unified Mobility, Cisco Unified Communications Manager Express, Video, Voice Gateways/Routers/Switches is required.
Working experience in network routing and switching, troubleshooting network related problems and network security are desirable.
Experience with medium to large enterprise organizations with multiple remote locations such as the UN or similar organisations is desirable.
Experience working with application owners and other IT stakeholders to build and support the most efficient and stable networking capabilities is desirable.
Experience with 24 x 7 support leadership in conjunction with a managed service provider maintaining accountability and measurement of uptime is desirable.
1 year or more of experience in data analytics or related area is desirable.
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