Responsibilities
1. Provide support towards the organization, administration, and evaluation of the new UN ERP system (Umoja) training programmes including coordination and IT -access support to users, Local Process Experts (LPEs), Local Process Expert Trainers (LPETs) and trainers;
2. Provide lead support in the organization and conduct of Centrally-coordinated training courses and workshops including Management Development Program (MDP) and medical-related trainings;
3. Assist in planning, organizing and maintaining training and development calendar for centrally coordinated programs;
4. Extract, customize, and analyze reports from various ERP, People Soft and Oracle based HR systems/tools – Umoja, HR Insight and Inspira – in relation to trainings and performance management compliances to help the Deputy Chief make decisions;
5. Create, clone and administer classes in Inspira including managing and enrolling of learners, providing certificates and managing of class rosters;
6. Compile and make available to staff, training manuals, multimedia visual aids, and other educational materials related to staff career support and development matters;
7. Assist the Talent Development Officer to provide advice and guidance to staff on a range of issues related to staff development including career support, performance management, flexible work arrangements, training and mobility.
8. Assist in the development of career development programs at the Career Resource Facility including providing up to date information on services and resources available, providing support to staff with access and use of resources and organizing/running (where appropriate) workshops for staff .
Special Projects
1.Assist the Talent Development Officer in partnering with Universities to provide online self-paced training programs for staff;
2.Provide guidance/training to less experienced staff of the Talent Management Centre;
3.Assist in the design and delivery of special projects in Talent Management Centre including outreach activities;
4.Participate in the Talent Management Centre reorganization and integration of Recruitment and Training units of HRMS.
Competencies
Professionalism – Knowledge of human resources policies, procedures and practices and ability to interpret and apply then in an organizational setting; demonstrates use of initiative and make appropriate linkages in work requirements and anticipates next steps; show pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; Remains calm in stressful situations.
Planning and Organizing – Develop clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjust priorities as required; foresee risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; use time efficiently.
Client Orientation – Consider all those to whom services are provided to be ‘clients’ and seeks to see things from clients’ point of view; establish and maintain productive partnerships with clients by gaining their trust and respect; identify clients’needs and matches them to appropriate solutions; monitor ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems.
Education
High school diploma or equivalent. Candidates must have passed the United Nations Administrative Support Assessment Test (ASAT) or the Global General Service Test GGST) at Headquarters or at Offices Away from Headquarters (OAHs). Knowledge of policies and regulations of the United Nations pertaining to administration, human resources, and staff development is an asset. Knowledge of ERP systems (Umoja), Oracle based learning management system (INSPIRA) and People Soft HR reporting tool (HR Insight) is highly desirable.
Work Experience
Ten years of progressively responsible experience in the area of administration, human resources or related field is required. Experience in learning management is highly desirable.
Languages
Fluency in oral and written English is required. Knowledge of French is highly desirable. Knowledge of another official United Nations language is an advantage.
Assessment
Evaluation of qualified candidates for this position may include a substantive assessment which may be followed by a competency-based interview.
