Description
The purpose of this role is to support to the Operations manager for all operational tasks and activities within co-location and other operational areas.
Key Result Areas:
Data Centre Colocation Planning
Assist with Design and implementation of capacity management according to availability and client requirements
Assist with Management of floorplan capacity and defining standards for implementation
Provide input to sales and product management team/s to support product strategies/objectives into solutions that drive market awareness and revenue growth in the Colocation space
Configuration of equipment location (floor/rack space), which includes power, network connectivity and cooling capacity
Manage Asset and availability Management within the colocation space
Assist with Vendor Management for all services relating to Colocation and Meet Me Rooms
Manage and control network entry points and cabling solutions within the Data Centres environments
Provide support on major bids in order to fine tune our client facing value proposition as and where required and respond with appropriate services and solutions
Provide oversight and guidance to projects teams for a variety of projects within the Data Centre and co-location space
Onsite supplier management – implementation, RAMS and SOW documentation to be submitted.
Data Centre Colocation Management
Day-to-day management of colocation space (racks, keys, cages, power feeds, networking)
Responsible for ensuring continued support and building of relationships with existing and new customers
Responsible for planning, implementing and maintaining of equipment, racks, cages and cabling
Manage and coordinate all projects related to Carrier and ISP Fibre entries into the Data Centre facility
Assist with writing Standard Operating Procedures and Emergency Operating Procedures for all activities related to colocation tasks and processes (SOP’s and EOP’s)
Support Operational Service Level Agreements in alignment to customer contracts
Assist with ensuring that all Operational policies, processes and procedures are followed for any client related activity inside the Data Halls (SOP’s and EOP’s)
Manage escalations of customer faults, alarms and incidents, repair of faults and restoration of services
Assist with ensuring customer/client relationships are maintained through constant interactions (Meetings, Audits, Visits)
Assist & support the integration between Data Centre Operations and Security, Infrastructure and Health and Safety departments for procedures, incidents, changes and reporting with regards to all customer/vendor interactions
Manage & coordinating with customers to ensure proper notification and communication are done on all changes in the DC space
Manage & assist any additions, changes or improvements in the Co-locations and associated areas.
Responsible for ensuring Project/construction activities do not negatively affect operational activities in areas of responsibilities
Responsible for Logging & tracking of Change Control activities.
Responsible for DCIM deployment and management
Data Centre Colocation Reporting
Assist with Customer monthly billing information on usage and space allocation
Responsible for weekly, monthly Customer reporting on security, infrastructure and RHS (Remote hand services) activities.
Manage all activities (shift handover reports, SNOW tickets, customer emails & calls) are recorded and tracked within the Colocation environment
Assist with ad-hoc customer audit reports and business reviews
Responsible for gathering Capacity and Availability information for reporting purposes
Responsible for capturing and compiling all relevant data for monthly reviews
Responsible for reporting on Request, Incident, Problem and Change management activities
Finance and Administration
Assist with writing all technical specification and motivations to ensure procurement are able to source contracts according to Colocation Standards
Assist with gathering relevant data provided to the financial department for accurate monthly billing to customers
Requirements
Formal Qualifications
Relevant IT or Engineering qualification
Certified Data Centre Professional is an added advantage
Experience
3-5 years’ experience in Data Centre Colocation
3-5 years’ experience with IT systems and networking
3-5 years’ experience with Cabling & Cable management
3-5 years advanced Experience & Knowledge of Ticketing systems
3-5 years’ experience with Data Centre infrastructure systems
Knowledge & Skills
Knowledge of Data Centre Colocation Systems
Knowledge of Data Centre Power Systems, HVAC and Monitoring Systems
Knowledge of Data Centre Infrastructure and Security Systems
Deep understanding of Data Halls Technology, Products and Services offered Service Level Management and Reporting
Ability to work alone or as part of a cross-functional team
Ability to coordinate, supervise and communicate with contractors
Good verbal and written communications skills
Good analytical thinking ability
Process-oriented and conscientious
Motivated and disciplined
Ability to work under pressure in a mission critical environment
Knowledgeable with First Aid and Fire Fighting
Apply via :
liquidtech.mcidirecthire.com
