We invite candidates who are innovative, performance driven and possess excellent transferrable skills with good track record of achievement in past roles.
The Senior Service Desk Analyst (SSDA) will work with a team of analysts to provide first and second level technical support services to our internal customers and will report to the IT Service Desk Supervisor.
SPECIFIC JOB RESPONSIBILITIES
Provide first and second level technical incident and problem management support services to end users in local and regional offices.
Support and Administration of existing Back-Office Server Applications (i.e. Active Directory, Exchange, Windows Servers, SharePoint, SQL etc.)
Participate in IT related projects as assigned by management.
Meet or exceed the set Service Level Agreements (SLAs).
Install, configure, maintain and support Software, Computers, Mobile devices etc.
Escalate problems as appropriate to our external service support providers in order to ensure consistent timely resolution.
To enforce, maintain, support and administer the existing IT security systems, services and policies.
Technical skills
Degree in Information Technology or equivalent
3 – 4 years prior technical end user/back office support experience
MCSE or MCITP Certified or equivalent
ITIL v3 Certified
Personal effectiveness
Strong interpersonal customer service skills
Excellent communication skills both written and oral
Ability to meet deadlines
Ability to work under minimum supervision
Ability to work during odd hours
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Apply via :
career.staffingsoft.com
