Key Tasks
Coordinate development and implementation of the Saloodo! operations strategy and plans leveraging our unique digital Saloodo! platform
Ensures that Saloodo! provides consistent customer experience to carrier & shippers – considering local requirements as needed
Identifying new opportunities to grow and expand the customer base, actively engage with customers to develop our business
Monitor the day-to-day operations of the team to provide smooth logistics operations
Supervise and resolve issues in delivery of activities to ensure smooth operational flow
Ensure planning and management of human resources, materials and logistics infrastructure to deliver logistics services to our clients
Support other team members by supervising operations and provide backup for absence/ peaks in operational activities
Conduct regular reviews with Carriers on operational performance and delivery against the agreed performance objectives
Analyse daily, weekly and monthly development of key KPIs
Support business development/ account management on contractual/ commercial issues
and customer/ Carrier renewal planning
Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan
Communicate policies and ensure compliance with company/ local statutory obligations and legislation related to safety, health, security environment & quality
Detect issues, identify opportunities and implement practices focusing on delivering improvement and enhanced productivity
Actively manage key stakeholders on various levels – Country Management, regional management, own team, shippers & carriers to drive the success of the Saloodo! platform
Collaborate with country teams who perform day to day responsibilities such as customer service, incident management or carrier review meetings
Establish regular carrier meetings and ensures that these are conducted for all key carriers quality
Oversee, develop and manage all road freight operations
Now, here’s what we need from you.
Extensive knowledge in export & import Operations
CCO certified user on CW1
Admin user capability on SALOODO!
Good administration skills
Great command of Microsoft Office applications (especially Excel)
Good time management skills
Customer Management Skills
Be able to communicate with customers effectively and have a great telephone etiquette
Be a team player
Be able to work under pressure and be an achiever
Must be self-motivated
Must have good inter-personal skills
Good negotiating skills and be able to influence customers & suppliers
Ability to work unsupervised
High level of attention to detail
Achievement oriented
Experience Level
3-4 years’ experience directly related to the duties and responsibilities specified.
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary.
Apply via :
careers.dhl.com