Reporting to the Manager – Retail, the Training Officer, will be tasked with the following:
Job Responsibilities
Conducting Training Needs Analysis (TNA) for service station staff, dealers, customers and other stakeholders;
Preparing an annual training plan including training ahead of roll out of new products, projects and other initiatives;
Preparing and developing training curricula and manuals, scheduling and implementing the same within the set timelines;
Participating in recruitment, induction and training of new Forecourt supervisors, Pump Attendants and Dealers;
Monitoring and evaluating monthly, quarterly and annual customer surveys and performance against Corporate Targets so as to identify dealer training needs;
Keeping abreast of emerging market trends and customer needs and reviewing overall market strategic plans and incorporate trainings that will position National Oil as a World class entity;
Working with the relevant departments to ensure that the Customers and Dealers are sensitized to ensure compliance with certain statutory and institutional requirements; and
Any other duty that may be assigned.
Qualifications
A Bachelor’s Degree in Social Science or equivalent qualifications from a recognised institution;
Diploma in Marketing or Human Resource Management will be an added advantage;
At least five (5) years’ experience;
Good presentation skills;
Strong communication and interpersonal skills;
Good report writing skills;
Good planning and organizing skills; and
Computer competency.
