Job Summary:
To manage multiple client account teams within a country, region, or area with the aim to enhance and develop relationships with assigned and prospective clients resulting in achieved revenue target and customer satisfaction.
To be responsible for client management and for handling projects.
Preparation of proposals to the client through to final tabulations and/or reports/ presentations.
Responsible for regular client engagement and be the Insights partner
Direct line report team management
Client Servicing
Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company’s quality standards
Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
Communicate client needs to appropriate team members
Provide “in office” research, administrative and operational support to senior staff
Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc
Functional /Technical
Maintain accurate and up-to-date knowledge on research techniques and applications
Provide value-added analyses and respond to special requests
Integrate multiple data sources to answer business issues
Perform quality checks on all reports for alignment to request, accuracy and correctness
Ensure standard operating procedures within area of responsibility are observed
Recommend improvements in work processes within area of responsibility
About You
Curiosity drives your interest in what moves the market.
You find potential in percentages.
Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers, and you’re always looking for what’s next.
Qualifications
Bachelor’s Degree in any major from reputable University
Minimum 2 to 5 years of working in market research agency or FMCG
Knowledge of research techniques and methodologies, also statistics and multivariate analysis will be an added advantage
Proficient in Microsoft Excel & Powerpoint and/ or Google Spreadsheet & Slides
Good client service skills and able to communicate and write effectively in English
Apply via :
jobs.smartrecruiters.com
