Reporting To: Head of Mortgage Busines
Overall Job Purpose
The Senior Relationship Manager will be responsible for building business opportunities from existing customers and prospecting for new customers [real estate developers] to ensure supply of property to HF’s Volume battle and to prospective customers while ensuring growth and quality management of both Assets & Liabilities in project finance.
Principle Accountabilities
Proactively identify business opportunities by interviewing and negotiating with prospective customers to understand their unique needs and offer them suitable financing solutions.
Negotiate with clients and prepare appraisal papers to support proposals for deal origination and ensure customer due diligence.
Draft offer letter and ensure execution of the letter by the client and terms and conditions are met.
Build and maintain a deal distribution channel for customers and ensure geographical spread of the project financing portfolio.
Maintain relationships and manage expectations to ensure Customer Satisfaction and loyalty
In Liaison with Project Administration monitor project disbursement and performance to enhance customer experience while mitigating risks for the organisation.
Provide information on property trends and investment opportunities
Prepare and submit r elevant reports for accurate decision making by various stakeholder
Minimum Qualifications, Knowledge and Experience
Degree from a reputable University in Civil Engineering, Construction Management, Land/Building Economics, Economics, Finance, Banking or Business Administration.
Professional qualification and or a Higher diploma in a business related field will be an added advantage
Professional qualification (AKIB) will be an added advantage
At least 7 years’ experience in the banking environment of which 2 should be in Relationship Management.
Experience in the real estate industry preferably in a banking institution will be an added advantage
Key Competencies and Skills
Strong analytical skills (emphasis on financial analysis and projections)
Good Credit appraisal skills
Ability to collect data in trends and investment opportunities in real estate
Computer Literacy: Excellent ability to use personal computer and MS Office
Applications with emphasise on excel.
Knowledge of principles, methods and techniques for selling
Good planning and organizational skills
Good Persuasion and Negotiation skills
Demonstrated excellent Business Presentation skills
Demonstrated excellent Interpersonal and communication skills.
