Job Objective
This role requires a 360-degree view and understanding of the OTT clients’ requirements from opportunity to service delivery and post-delivery support where required. This role oversees planning, implementing and executing individual projects and groups of related company projects in a coordinated manner to obtain benefits and control.
Key Duties & Responsibilities
To project manage client orders from feasibility, pre-sales solution design and sales order signature to handover, achieving high levels of client satisfaction
Work with account managers to understand client requirements in detail
Work closely with solutions architect to ensure we propose feasible solutions that are deliverable
Understand the client handover specifications and work internally to ensure teams are aligned and can support
Ensure when engaging suppliers for 3rd party network components we match client specifications on SLA etc.
Tracking the project delivery milestones ensuring we meet the client’s target delivery timelines
Support in providing regular updates/ reports required by the client
Involved in client service handover process to ensure we deliver to client specifications
Manage WIOCC individual and groups of network projects as directed
Provide post-delivery support, through collaboration with the OTT Client Service Management team
Provide Proactive Personalised Problem Resolution: Addressing client issues or concerns before they become significant problems
Manage virtual project teams including members from Engineering, Operations, Legal, Procurement, Logistics and Finance
Create, obtain approval and manage project charters, plans, risk registers, budgets and learnt lessons
Identify concerns, issues, contractual challenges, identify mitigating measures and escalate appropriately
Manage any change requests
Management of deliveries with vendors, shipping agents, partners etc.
Deputise for the Programme Manager & assist with the creation of ad hoc reports as needed
Successfully managing the relationships with in-house stakeholders, Shareholders and WIOCC clientele
Actively use and ensure data completeness and integrity of NetSuite
Minimum Qualifications
Bachelor’s degree (or equivalent, Masters preferred) in a technical field or equivalent relevant experience
PMP / PRINCE2 certification or equivalent (desirable)
Knowledgeable in the use of Microsoft Projects
Experience & Skills
Prefers a minimum of 5 years of technical experience in the telecom industry, with essentially at least 3 years in a project management role or equivalent
Minimum 3+ years of experience in managing OTT client projects
Experience in the management of fibre projects
Effective project management ability including written and verbal communication skills evidenced by work history and accomplishments
Excellent communication and soft skills, including the ability to listen to summarise and concisely gather, analyse and share key information with stakeholders
Must use B/OSS tools and experience with Microsoft Office suite including MS Project
Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Knowledge of technology used in WIOCC network including Subsea, OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP) preferred
Attributes
Team leader and manager of virtual teams, motivator, persistent, stress management
Client focused, confident, relationship builder
Integrity, honesty with high ethical standards, negotiating skills
Boundless, passionate and flexible
Personal excellence, accuracy and attention to detail
Collaborative, achieve results through teamwork and partnerships
Strong analytical skills and ability to collate and interpret data from various sources
Good English language communicator with a natural aptitude for dealing with people
Excellent creative thinking and problem-solving skills
Commercially aware, numerate & articulate
Excellent network diagnostic skills
Interested candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is on or before 22 January 2025. Applications should be sent to applications@wiocc.net indicating the job position in the Subject Line.
Apply via :
applications@wiocc.net
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