Position Description
The Senior Product Operations Associate (SPOA) is responsible for driving success for Bloom integration and adoption for facilities in new regions, and migrating from another pharmacy management software program, with global and regional scope, by ensuring that they are delivered on time, within budget, and meet the required quality standards. They will work closely with cross-functional teams to identify risks and opportunities, develop and implement SLAs, and process improvements, and ensure that all stakeholders are aligned and informed.
The SPOA will be responsible for setting and reporting on Service Level Agreements (SLAs) to ensure process measurement, outcome, and overall improvement. They will work with stakeholders to define SLAs, track progress against them, and report on performance. They will also co-create and oversee the continuous improvement of processes within their domain, collecting and analyzing data to identify areas for improvement and making recommendations for changes.
The SPOA will play a critical role in managing and improving processes related to product development, including project management, issue tracking, and release management. They will work closely with engineering, product management, design, product support, onboarding/new markets, and other teams to ensure that processes are optimized for efficiency, quality, and customer satisfaction.
In addition, the SPOA will be responsible for identifying and implementing best practices, tools, and technologies to improve operational efficiency and effectiveness. They will stay up to date on industry trends and best practices, and make recommendations for changes as needed.
In your role, they will be expected to manage a group of Product Operations Associates and/or Product Support Associates in your region. Overall, the Senior Product Operations Associate will play a critical role in ensuring the success of must-win projects, improving operational efficiency, and driving continuous improvement across the product organization.
Key Responsibilities
As a senior product operations specialist you will be responsible for driving success for must-win projects by ensuring that they are delivered on time, within budget, and meet the required quality standards.
You will be required to work closely with cross-functional teams to identify risks and opportunities, develop and implement SLAs, and process improvements, and ensure that all stakeholders are aligned and informed.
Develop and report on Service Level Agreements (SLAs) to ensure process measurement, outcome, and overall improvement.
Manage and improve processes related to product development, including project management, issue tracking, and release management.
Identify and implement best practices, tools, and technologies to improve operational efficiency and effectiveness.
Play a critical role in ensuring the success of must-win projects, improving operational efficiency, and driving continuous improvement across the product organization.
Qualifications
2-5 years of relevant work experience in operations, product management, software engineering, QA, or product support roles.
Excellent communication skills, proactivity, patience, technical literacy, and a positive attitude are non-negotiable.
Must have the legal right to work in Kenya.
Hard IT skills are a big plus.
Native/Fluent English proficiency is required, however, fluency in French is a big plus.
Apply via :
mpharma.bamboohr.com
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