Role:
Wasoko is looking for a product owner for the Order Management System. The PM will work with the operations, sales, customer support, analytics and design team to deliver the best B2B grocery shopping experience.
Responsibilities:
OMS Charter:
Own the end to end order management system business logic and tech implementation
Work closely with the operations team to evolve the system to support the changing on ground scenarios while keeping the customer experience in mind
Ensure that the order delivered/ order placed ratio is maintained and improved
Closely monitor the customer experience with order placement as well as during the entire order delivery lifecycle – including communication and all corner cases
Develop rich tools and analytics to measure and monitor performance
Sales/Support Charter:
One big internal consumer of the OMS are are sales and support teams
Create clear tools and visibility for these teams to respond to all customer queries and take required actions
Help these teams succeed with access to information and data
Enable the monitoring and impact of the work of these teams
Preferred Experience:
Hands-on product management experience of 4-6years. Total experience should be 6+years
Key skills required for the role:
Ability ask the right questions, going to the depth of ‘why’ before trying to solution a problem
Experience in launching consumer internet products, Experience in projects involving the above two charters is an advantage
Experience in managing Product Lifecycle using agile methodologies (PRDs, Wireframing-UX, Metric Tracking)
Comfortable working with complex data-sets using standard data analysis tools & techniques (Proficiency in excel, PowerPoint, SQL querying)
Structured thinking, strong written and verbal skills to process & deliver high quality documents & facilitate technical & non-technical interactions
Apply via :
wasoko.breezy.hr
