Customer Delivery
Resolve complex customer issues by advising direction and recommending solutions
Lead the analysis, design and implementation of solutions for utility clients
Define detailed solution architectures for utility solutions
Provide solution oversight on active engagements
Collaborate with Oracle partner system integrators to deliver client solutions
Design
Demonstrate expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack
Team Leadership
Provide technical leadership for project teams of 5-10 resources
Mentor and develop industry experience, application skills and consulting expertise across the consulting team
Support consulting sales team (thought leadership, RFP responses, project estimation and oral presentations)
PREFERRED QUALIFICATIONS / Industry and technical experience
10+ years experience in utilities industry (electricity, gas, water)
5+ years consulting experience
Extensive experience with Oracle CC&B, C2M, Customer Cloud Service, MDM
Experience of leading and coaching teams of 10+ resources
Fluent in English (written and spoken)
Experience of multiple end-to-end projects as a functional / technical manager
Full life cycle experience delivering COTS – as an individual contributor and preferably with project management or team lead experience
Business development (RFP responses, strategy/scoping/estimating/planning, oral presentations)
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