The Senior Pension Officer – Member Services, will be responsible for the design and implementation of innovative strategies aimed at improving member engagement and service delivery.
Minimum Qualifications
Qualification: Bachelors Degree
Key Responsibilities
Actively participate in the planning and carrying out of member satisfaction surveys and other requi
Preparation of the content for quarterly newsletter, flyers, information booklets and brochures.
Liaison and follow ups with the insurance/brokers on provision of medical cover to retirees.
Proactively participate in the planning and implementation of the annual Member Education & Awarenes
Attend to member queries, complaints and concerns related processing and payment of benefits and pro
Undertake monthly reconciliation of recoveries for post-retirement medical covers from the pensioner
Promote uptake and enrolment of pensioners into the retirees’ medical scheme.
Handle queries, complaints and concerns on retirees’ medical scheme.
Undertake the annual registration of DB & IDD retiree and beneficiary pensioners through biometric v
Maintain an updated register of suspended pensioners and undertake follows for reinstatement as may
Handle queries, complaints and concerns relating to processing of requests for funds from the Orphan
Preparation of periodic update reports on post-retirement medical
Generation of required data for preparation of monthly and quarterly administration reports.
Provision of required data for financial review, actuarial valuation and any other required informat
Promote uptake of the Fund’s online communication channels through creation of awareness, assisting
Preparation of required quarterly and periodic status update reports
Required Knowledge, Skills, and Abilities
Bachelors Degree or an equivalent in bachelor of arts in social communication from accredited and recognized institution.
Bachelors Degree or an equivalent in bachelor of science (actuarial science with it) from accredited and recognized institution.
Proficiency in Computer Applications
IT & Numerical Skills
A minimum of five (5) years Experience in Customer Service
Substantial Experience in Pension Benefits Administration
High-level interpersonal and cross-cultural skills, including ability to build consensus, alliances and collaborative relationships with sensitivity to diversity.
Ability to be forward thinking and use technology and other modern tools to drive decision making and implementation.
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Creativity and innovation skills.
Critical and analytical thinking and problem-solving skills.
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion
Apply via :
e-recruitment.kppf.co.ke