The Role
Network Operations, services management team is a dynamic, responsive and innovative team responsible for the well-being of the MFS Africa network of connected partners (mobile network operators, banks, money transfer organizations, merchants etc.).
We are recruiting a Senior Operations Analyst to be key in the technical ability of the team to help manage, optimize and continue to expand the fast-growing MFS Africa ecosystem as well as support the organization through a number of use-cases that the company offers to its partners. The role will be working with the Head – Network Service Management and will be part of Network Operations.
We are seeking candidates with 2-4 years experience of working in the technology sector i.e fintech, software development, ICT etc. The successful candidate must be able to think laterally and use their technical ability to tackle and resolve unique problems in a clear, analytical approach that leverages all of their previous technical experiences. They must possess exceptional communication skills, high EQ, creative problem solving, strong organization skills, and flexibility.
The candidate may be based either in Accra -Ghana, Johannesburg -South Africa or Nairobi – Kenya. Applicants should only apply for the position advertised in the country of residence, or where they have the right to work.
You will be a good fit if you have / are :
A Self-starter with a natural curiosity
High competency in systems engineering approach & analytical thinking
Ability to learn complex products/solutions in a high-pace environment
Ability to multitask in an environment with shifting priorities
Ability to work autonomously and independently in a highly demanding environment and willing to take accountability for work produced
Comfortable learning new technologies and systems
Highly organized, solutions-oriented with solid problem-solving ability
Ability to work autonomously in a highly demanding and often ambiguous environment
Duties and Responsibilities:
Participate in and own projects that are key to the execution of MFS Africa network expansion strategy and plans
Provide technical support for partners using the MFS Africa network
Execute technical integrations with future-partners integrating into the MFS Africa network
Participate and manage technical optimization projects around the use of the MFS Africa API with connected partners
Function as a technical escalation point from back-office around technical integrations challenges experienced around the MFS Africa network
Provide technical leadership to the network management team
Work with MFS Africa partners on ensuring the latest MFS Africa API , API-features (integrations evolution) and best-API practices are implemented by partners throughout the ecosystem
Critically analyze ecosystem behaviour to pinpoint areas of optimization/improvement and lead implementation of such analysis with quantifiable results
Manage technical change requests from partners internally to conclusion with all affected and required teams
Participate in technical forums around the use of the MFS Africa API, its evolution and its new feature beta participations
Analyze, diagnose and implement required interventions to ensure that the MFS Africa network achieves its desired goals around transaction success rates
Use tools available to monitor, diagnose and participate in the resolution of challenges experienced within the MFS Africa network
Guide and mentor colleagues around technical aspects and for the purpose of knowledge management
The ideal candidate will have the following qualifications and experience:
Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electrical/Electronic Engineer or related ICT/Telecoms discipline
Have 2 – 4 years of relevant experience
Experience in UNIX/LINUX or any technical skill mastery
Previous experience around API work (reading and interpretation of API specifications), Sync and/or Async
Experience of on use of the any API testing tool (SOAP UI, REST Assured, API Fortress etc. or any preferred tool)
Basic working knowledge around networking (VPN, SSL, MPLS etc.)
Previous experience in any technical role and capacity
Mastery of any technical system (open or proprietary)
Advanced technical integration/support experience, with network monitoring tools and methodologies
Experience with any network/service monitoring tools (Nagios, Big Brother etc.)
Previous experience in a technical industry (mobile/ICT advantageous)
Why work for us:
We are the cutting edge of fintech in Africa
Ranked by Fast Company as Second Most Innovative Company in Africa
Attractive package including flexible benefits and competitive remuneration
Diverse, inclusive, gender-balanced company culture representing >28 nationalities and speaking >20 languages
Massive growth potential
We operate a flexible remote working and unlimited leave policy
We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do
Apply via :
mfsafrica.bamboohr.com
