JOB PURPOSE
To ensure that all Treasury related transactions are captured, confirmed and settled accurately within the required time period with minimum risk and cost to the Bank, thereby providing a high Standard of Professionalism and Customer Service.
KEY RESPONSIBILTIES
Providing Excellent Customer Service.
Adhering to telephone etiquette
Following up on queries and adhering to laid down procedures in this respect
Attending to queries within 48 hours
Ensuring that work is processed timely and accurately
Adhering to Customer requests
Educating Customers in respect of products and services offered by Treasury Operations as and when required
Taking ownership of complex, unresolved queries ensuring prompt resolution
Ensuring that high standard of communication with the frontiers is maintained
Liaison with various division within the Bank
Preventing Losses by adhering to current procedures and implementing new effective procedures
Ensuring accurate processing of all transactions
Ensuring that all payments are processed on correct dates (Trade date and Value Date)
Ensuring that all due diligent checks have been conducted with regards to compliance
Ensuring that subordinate staff is continually updated on new types of transactions and fan outs
Ensuring new customer beneficiary profiles are checked and released correctly
Ensuring all entries to suspense accounts are reconciled and passed timely and accurately
Minimizing risk by adhering to laid down procedures n terms of:
Concession to Clients
Special Instruction Clients
Direct dealings
STP Standards
Responsible for the implementation and adoption within the Treasury Operations of all the compliance, Anti Money Laundering and Sanctions related requirements contained in the policies, procedures and processes. This will include, the consideration and approval of customers including those that require Enhanced Due Diligence for on-boarding and continued business
Self Development
Identifying appropriate training needs and courses (internal/external) to attend in respect
Conducting research and asking questions on unfamiliar in aspects of one’s job
Up-skilling oneself regarding new procedures and knowledge of the Operations products and services.
Business acumen-Monitoring Costs within the Section
The successful reduction of unnecessary costs and thereby increase revenue of theOperation s as a whole on
Personal telephone calls
Stationery costs
Overtime Costs
Losses
Recovery of all revenue in all TBO transactions
MAIN ACTIVITIES
Cost reductions that have positive effect in influencing achievement of the banks cost to income ratio
Budgets that are in line with strategic objectives and submitted within budgetary deadlines
Outsourcing of services and non-core processes
Automation of existing manual processes
Project proposals and implementation processes that are accepted an undertaken within projected timelines
Ability to maintain a balance between all Operations support functions while adding value by building efficiencies
Originality, structured and tactical approach in providing business support solutions
KEY DIMENSIONS OF THE JOB
Routine: Implement and monitor routines to ensure optimal efficiency thereby containing losses.
Losses: Ensure that losses are kept to minimum through strict adherence to policy and procedures.
Customer Service: Provide excellent customer Service, ensuring timeous delivery of products and attention to queries in terms of laid down procedures and fraud detection.
Documentation: Conduct due diligence checks in terms of laid down procedures and fraud detection.
Productivity: To monitor the workflow to ensure that productivity is in line with set targets.
Revenue Recovery: Ensure that revenue is tracked for the whole department.
DECISION MAKING AUTHORITY
As per your appointment letter.
ACADEMIC BACKGROUND
Undergraduate Degree in Business Management.
Banking examination desirable
WORK EXPERIENCE
Minimum 5 years banking experience, 3 of which should be in treasury operations.
SKILLS & COMPETENCIES
Exposure to Banking is desirous
Exposure to treasury operations desirable
Analytical Skills
Communication Skills
PROFESSIONAL CERTIFICATION
CPA Qualifications will be an added advantage.
ACI Treasury Operations Certificate.
Apply via :
sidianbank.co.ke
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