The Job
Achieve and supersede set targets on Key Performance Indicators.
Act as point of contact for all client inquiries and complaints on products and offer accurate and efficient solutions to ensure customer satisfaction.
Build Product Knowledge and awareness to identify potential opportunities to up-sell and cross-sell.
Continuously assess customer satisfaction and execute quality improvement actions.
Manage customers and stakeholder relations in accordance with company policies and service level agreements.
Stay abreast of the complete line of financial services and products to better meet customers’ needs and expand revenue.
Support the team in mining and analyzing customer data to identify and plan for expansion and/or additional business. Execute customer instructions and advise customers accordingly.
Participate in tele-marketing activations and other marketing related activities to drive sales and generate revenue.
Qualifications
Exceptional interpersonal communication and leadership skills, with the ability to communicate and manage staff at all levels.
Strategic thinking, planning and creative problem-solving skills.
Sound decision making skills based on accurate and timely risk analysis.
Strong creative and innovative capabilities.
Ability to lead by example and demonstrate a strong sense of integrity, ethics and dependability.
Ability to collaborate with upper management to organize, plan and achieve company goals,
3+ years’ experience in a mid-level Contact Centre position in a similar institution.
Bachelor’s Degree in a business/marketing or similar course, post graduate qualification.
Send your CV to hr@mycredit.co.ke on or before 24th May 2024
Apply via :
hr@mycredit.co.ke
