We are pleased to announce the vacancy of Senior Officer – Merchant On boarding in the Enterprise service Delivery within the Enterprise Business Unit Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Merchant On boarding Manager – Enterprise service Delivery, the position holder will support Merchant acquisition & merchant administration tools, Manage 20/80 merchant relationship to deliver on business objectives, Implement merchant management & support mechanisms in line with business processes to support Merchant Services .The role will also involve Supporting Acquirers & sales team in merchant roll out services.
Detailed Description:
General Administrative support for the Acquirer & Merchants;
Ensure achievement of 100% SLAs on Merchant processes;
Liaise between Safaricom, Merchants, acquirers, and regional sales teams;
Provide back-up for Merchant customer acquisition activities;
Facilitate availability of business tools, novelties to enhance Merchant & Introducer/business activities;
Provide administrative support in Activating & support to recruited merchants;
Ensure 100% compliance on Know Your Customer (KYC) details prior set up of Partner/Merchant outlets;
Communicate on issues of non-compliance/irregularities to Partners;
Ensure prompt & efficient set up of acquired/new Merchant outlets and business Partners;
Ensuring that Merchant in the regions achieve transaction value targets;
Facilitate attendance to walk-in customers;
Sending Merchant correspondence, calling & attending to merchants queries for all assigned merchants;
Preparing correspondence on internal and external requests;
Prepare daily, weekly, monthly and quarterly analytic transaction and Merchant registration reports for the department/Introducer as requested.
QUALIFICATIONS
Bachelor’s Degree from a recognized university
At least over 1 year experience in handling merchants in various touch points
Highly results and performance oriented
Good communication and presentation skills
Excellent team player with good management skills
Excellent Excel Knowledge
Flexible approach to work
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